Give customers different ways to buy your products
This is a pretty major aspect in the age of digital marketing. People want multiple ways to buy your products in case they don’t want to drive to the store.
In addition, they want to be able to collect their rewards points from online purchases. According to this recent Marketing Land article, offering this feature provides an extra incentive for customers to buy your products online:
“One of the most beneficial parts of loyalty rewards systems, for both the customers and the business owners, is that, depending on the tactics, the rewards can be applied to purchases made online, in person, or both. This provides you with the chance to offer a robust set of rewards for a broader array of clients.”
You can also let customer browse rewards on your site. It’s just another way of adding value to your brand proposition.
Differentiate your business from competitors
When two companies offer similar products, they tend to compete in terms of price. With a customer loyalty program, however, you can differentiate your business so you don’t have to engage in price wars. The program itself will add value to your product, so you won’t necessarily have to match low prices.
Maximize customer lifetime value
And finally, all marketers want to maximize the lifetime value of their customers. The best way to do this is to keep them coming back, which is the exact goal of a customer loyalty program. You may have to invest in a program, but it will pay itself off in the long-run.
To talk more about the value of customer loyalty programs for retailers, contact us today.